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Order guide for overseas country
Register date: 2019-12-05 17:23:10
을여심1205-867
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A World with Plants, Xplant
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*For product and delivery inquiries, please contact the seller. (Please refer to the 'seller info' at the top right of the product page) *On My Page - Order Histroy, you can check the delivery status and tracking number(waybill number) after clicking the each order number. *You can check the shipping cost on the product details page by clicking the 'Shipping cost information'. *If the deposit is not made within 2 days after placing an order, the store can cancel it and the order will be automatically canceled after 3 days. |
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1. The importer(customer) must accurately understand the plant import requirements of his/her country before placing an order. (Please contact customs or plant quarantine station) (If your nation is USA, you can refer to this USDA manual.) 2. Xplant is not responsible for any problems that arise after arrival in your country. (Any problems arise at customs and quarantine station (tax, delay delivery, missing package) except bugs, soil) 3. Due to the nature of overseas shipments of plants, we ask you to order after fully understanding below things. 1) Refundable - Dead - Completely damaged or broken 2) Non-refundable - Some broken branches - Fallen leaves - Color change - Over-growth 4. If there is a problem, you must request a refund directly to the seller within 3 days of receipt. Please send the 1) photo, 2) name and item code of the plant, 3) and order number to the seller. 5. In addition, if the parcel is returned/destroyed by customs or quarantine station, you must send us the official documents of the relevant institution. Refund processing is only possible if it is the seller's responsibility, such as soil, bugs, etc. |
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Xplant Privacy Officer : Changwook Lee Address: Room 1210-2, 12th floor, Building A, 167, Songpa-daero, Songpa-gu, Seoul, Republic of Korea Business Num : 632-87-00185 Online Permission : 제 2019-서울송파-2893 Tel : +82 70-8658-2365 (Unable to receive text message) E-Mail: xplant@xplantcorp.co.kr Bank account ① Bank name - SHINHAN BANK ② Bank Address - 20, SEJONG-DAERO 9-GIL, JUNG-GU, SEOUL, SOUTH KOREA (Post code : 04513) ③ Bank SWIFT CODE - SHBKKRSE ④ Bank account - 140-011-003169 ⑤ Recipient Information - xplant / Room 1210-2, 12th floor, Building A, 167, Songpa-daero, Songpa-gu, Seoul, Republic of Korea (Post code : 05855) / +82 70-8658-2365 (Unable to receive text message) |
Call center [Weekdays] 09:00 ~ 18:00 (Telephone and Online Consultation) (Lunch break - 12:00 ~ 13:00 Closed on weekend and holidays) Contact the seller for product/delivery/cancellation inquiries Click on the name of the product after clicking on item Please contact us at the customer center bulletin board because there is a lot of call(Korean Only)
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