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If you have difficulty purchasing the product at Xplant, please contact us at the purchase agent below.
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Order guide for overseas country
Register date: 2019-01-21 19:58:39
Shipping Notification for overseas order
Hello all plants person !! Thanks for visiting our store.
We always offer quality plants and swift shipping process.
- We use EMS and DHL as Carrier.
You can choice one of the both when you make order.
It can be different depending on country and situation which carrier is better or not available. If you can't get the information yourself, please leave me massage and then I'll check.
There may be an additional shipping fee sometimes when you use DHL. In that case, I"ll let you know excess amount.
- You can make request for extra quantity or other specific plants not listed on my page.
Please leave me massage or use 'request' function in the product page If you want.
After you make request, I'll check my stock and then give you reply available or not.
In some cases, i can prepare extra quantity or other requested plants but it can spent a few days.
- There is 3 step in shipping process
1. After you make an order and pay the cost, I'll gather plants and wait for qurantine approval from X-plant.
2. After I get quarantine approval, I'll uproot plants and dry them enough at least 3 days. It's necessary process for safe shipping.
3. When drying work is done, I'll get quarantine certificate and send plants with safe packaging.
This process spend a few days, normally a week.
※ If you need extra declaration in certificate such as disinfection, Please leave the request to X-plant or me.
- Sometimes, there may be a little change to plants
Our products are alive plants, so there may be some changes about some plants updated a long time ago.
But don't worry!! If i see drastic changes in their color and shape, I'll let you know and you can choice partial refund or replacement.
Thank you for reading all notice.
I'll always do my best to offer best plants and service.
If you need further information about shipping or plants, Please feel free to ask questions.
E. derenbergii Captain Hay 01-585
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A World with Plants, Xplant
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*For product and delivery inquiries, please contact the seller. (Please refer to the 'seller info' at the top right of the product page) *On My Page - Order Histroy, you can check the delivery status and tracking number(waybill number) after clicking the each order number. *You can check the shipping cost on the product details page by clicking the 'Shipping cost information'. *If the deposit is not made within 2 days after placing an order, the store can cancel it and the order will be automatically canceled after 3 days. |
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1. The importer(customer) must accurately understand the plant import requirements of his/her country before placing an order. (Please contact customs or plant quarantine station) (If your nation is USA, you can refer to this USDA manual.) 2. Xplant is not responsible for any problems that arise after arrival in your country. (Any problems arise at customs and quarantine station (tax, delay delivery, missing package) except bugs, soil) 3. Due to the nature of overseas shipments of plants, we ask you to order after fully understanding below things. 1) Refundable - Dead - Completely damaged or broken 2) Non-refundable - Some broken branches - Fallen leaves - Color change - Over-growth 4. If there is a problem, you must request a refund directly to the seller within 3 days of receipt. Please send the 1) photo, 2) name and item code of the plant, 3) and order number to the seller. 5. In addition, if the parcel is returned/destroyed by customs or quarantine station, you must send us the official documents of the relevant institution. Refund processing is only possible if it is the seller's responsibility, such as soil, bugs, etc. |
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Xplant Privacy Officer : Changwook Lee Address: Room 1210-2, 12th floor, Building A, 167, Songpa-daero, Songpa-gu, Seoul, Republic of Korea Business Num : 632-87-00185 Online Permission : 제 2019-서울송파-2893 Tel : +82 70-8658-2365 (Unable to receive text message) E-Mail: xplant@xplantcorp.co.kr Bank account ① Bank name - SHINHAN BANK ② Bank Address - 20, SEJONG-DAERO 9-GIL, JUNG-GU, SEOUL, SOUTH KOREA (Post code : 04513) ③ Bank SWIFT CODE - SHBKKRSE ④ Bank account - 140-011-003169 ⑤ Recipient Information - xplant / Room 1210-2, 12th floor, Building A, 167, Songpa-daero, Songpa-gu, Seoul, Republic of Korea (Post code : 05855) / +82 70-8658-2365 (Unable to receive text message) |
Call center [Weekdays] 09:00 ~ 18:00 (Telephone and Online Consultation) (Lunch break - 12:00 ~ 13:00 Closed on weekend and holidays) Contact the seller for product/delivery/cancellation inquiries Click on the name of the product after clicking on item Please contact us at the customer center bulletin board because there is a lot of call(Korean Only)
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