Reason for Occurrence: The communication connection between the server and the terminal (PC, smart device) is temporarily lost.
▶ For Smart Devices
- 1. Delete cash and cookies from Internet settings
- 2. When you download and proceed with the application, delete/boot the application and re-download the application again for payment.
- 3. When using Wifi, change into LTE and proceed.
- 4. If you are searching for a site on third-party application such as Google, you can use the Internet default browser or Chrome browser and enter the payment site address in the Internet address bar to proceed with the payment.
▶ For PCs (Microsoft Windows)
- 1. Launch Internet Explorer New Window and click Menu -> Internet Options -> Delete and delete cookies and files.
- 2. Terminate the antivirus applications (Bitdefender, Avast, Kaspersky, etc.) and view compatibility settings (dacom.net / lgdacom.net / uplus.co.kr)
- 3. If the same phenomenon occurs during the above process, the payment will be made again after 30 minutes.
▶ For PCs (macOS)
- 1. Launch Safari New Window and click Menu -> Preferences -> Privacy -> Manage Website Data -> Delete and delete cookies and files.
- 2. If the same phenomenon occurs during the above process, the payment will be made again after 30 minutes.